All full-priced items are eligible for a return. To initiate a return, please contact us no later than 30 days after making your purchase.
Items must be unworn and unwashed with the original packaging and hangtags attached. A copy of your receipt or proof of purchase must also be included with the return.
All discounted items are final sale and not eligible for return.
Hats and toques are a final sale. Non-collaborative footwear will only be accepted if returned with their original, undamaged shoe box. Soles must be clean and unmarked.
Please note, wingsandhorns.com only accepts returns. Should you wish to exchange a product, simply return the product back to us and purchase the new size or style that you are looking for. *please refer to the return process outlined below.
wings+horns unfortunately does not accept returns from outside Canada or the US. All international orders are final sale.
Special Projects Policy
All special projects and collaborations are non refundable unless otherwise noted.
Sale Items Policy
All sale items are final sale and are not eligible for a return. All items purchased with a promotional code are also final sale and not eligible for a return. wings+horns does not honour price adjustments.
Process for Returns
If for some reason you wish to return your purchase, please email firstname.lastname@example.org , with the subject line “return request _ your name _order number”.
Return requests must be emailed within fourteen days of your purchase. In your email please specify the reason behind your return, as well as the merchandise style number and description of the item(s) you wish to return.
Footwear must be shipped back inside another box to prevent damage to the original shoebox packaging. Once your request has been emailed and the return has been approved, wings+horns will provide you with an online return authorization number (ORA#) via email. Please include the ORA# with the package you are returning.
The return process will be completed once the merchandise has been returned to wings+horns within fourteen days from the date your ORA# was issued. If a return request or returned merchandise falls outside of the fourteen day timeframe, we unfortunately will not be able to accept your return.
Please send your returned item(s) in one shipment to:
CYC Design Corporation (DC)
7307 Meadows Ave
Burnaby, BC V5J 4Z2
Once your return has been received by our distribution center in Vancouver, you will be refunded the amount paid on your credit card, less original shipping costs.
Please note, you are responsible for all shipping and customs charges associated with returning your order.
Item(s) returned without an ORA# will not be accepted, and will be sent back to you at your expense. wings+horns reserves the right to reject any returns that do not comply with the policy outlined above. Any returns that are not authorized will be sent back to you at your expense and a refund will not be granted.
Please understand that wings+horns is not responsible for any packages lost or have been damaged in transit.
For any questions or concerns regarding our return policy, please email email@example.com.